Posts Tagged ‘Employee Relations’

I had a book signing event at a prominent book store on the weekend. Since I am an author and an employee engagement specialist, I asked one of the store’s managers if he was interested in business leadership books. His response to me was that he was not interested in developing his leadership skills and that he just punches the clock and does what he is told. Later, when I was leaving, I stopped by his office to say good bye and he was chewing out one of his staff for goofing off while someone was on break.

So there he is; another disengaged manager trying to engage his employees by yelling at them for being disengaged. Good grief! Here’s a news flash: You cannot engage employees if you are not engaged yourself! Your attitude is contagious. If you are enthusiastic and interested in what you are doing, then your people will be more likely to embrace your enthusiasm as you try to connect with them on a human level. If you are barely interested in your work and “punch the clock” then don’t expect much more from your employees. Your disinterest is the model of behaviour they are following!

When I left the store, I couldn’t help but wonder what kind of company would even want a guy like that on their payroll. Are they so desperate for managers that they have to resort to hiring people who have no drive, or is that hiring manager just as disengaged as he is? Hmm. Something to ponder…


Read Full Post »

Something very important is missing in our busy lives. In fact, its absence is a pretty common occurrence nowadays. We all get so caught up in our day to day rush we frequently forget to acknowledge the efforts people make in our favour.  Remember the magic word your mother taught you to say whenever someone gave you something or did something special for you? Thank you. It’s simple, isn’t it? You can say it out loud; you can write it in an email or include it in a memo. You can say it while you are walking in or out of a room, or you can pick up the phone and make a special effort to thank someone for their consideration, kindness, effort, favour, etc.  It isn’t that hard, really, and it isn’t even that inconvenient to take the time to do it. Believe me, it isn’t.

Those two words are so powerful they can completely change the emotional temperature of a room. They are so powerful they can instantly make people want to do more for you. A little appreciation goes an awfully long way.

Say thank you to your employees who come to work every day. They could have chosen to fake sick and stay home. Say thank you to your customers who give you their money. They could have chosen to give it to your competitor, or just hang onto it. Say thank you to sales reps that take the time out of their busy day to make sure you have samples and little freebies to try out. They could have just not bothered. Say thank you to your boss who keeps you working. Say thank you to your significant other for being so sweet. Thank your friends, relatives and neighbours, just because they said or did something that made you feel good.

People make efforts on our behalf all the time. Take the time to notice and acknowledge the contributions that are made. No kind act is too small to be allowed to go unnoticed. Make a call, send an email, say thank you and be grateful for all you have been given.

By the way, thank you for reading this. I really appreciate your interest.

Read Full Post »